Frequently Asked Questions (FAQ) - Chilled Haven Cooling & Heating, LLC

A white background with a few lines on it

Welcome to the Chilled Haven Cooling & Heating, LLC FAQ page! Here, we’ve compiled answers to some of the most common questions our customers ask about our HVAC services, systems, and maintenance. Whether you're a homeowner, a commercial contractor, or a lease manager, we want to ensure you have all the information you need to make informed decisions about your heating, cooling, and air quality needs.


Choose a Category:

• HVAC Services and Coverage
• Maintenance and Financing

• System Upgrades and Replacement

• Air Quality and Scheduling

HVAC Services and Coverage

Chilled Haven Cooling & Heating, LLC provides comprehensive HVAC services across Phoenix, AZ, covering both residential and commercial systems like central air conditioning, ductless mini-splits, and commercial refrigeration units. They offer 24/7 emergency services to ensure quick resolutions and maintain comfort in any situation.

  • What areas do you serve?

    Chilled Haven Cooling & Heating, LLC proudly serves the Phoenix, AZ area and surrounding communities. Our service area includes all major neighborhoods and suburbs within Phoenix, ensuring that we can provide prompt and reliable HVAC services to a wide range of customers. Whether you're located in the heart of Phoenix or in nearby towns, our team is ready to assist you with all your heating, cooling, and air quality needs.

  • What types of HVAC systems do you service?

    We service a wide variety of HVAC systems, including both residential and commercial units. Our technicians are trained to work on central air conditioning systems, ductless mini-splits, gas and electric furnaces, heat pumps, boilers, and commercial cooling systems such as walk-in coolers and chillers. We also specialize in air quality systems, including air scrubbers, HEPA filters, and UV light purifiers.

  • How quickly can you respond to an HVAC emergency?

    We understand that HVAC emergencies can happen at any time, which is why we offer 24/7 emergency services. Our rapid response team is always ready to handle your HVAC emergencies, ensuring that your comfort is restored as quickly as possible. We prioritize emergency calls and aim to arrive at your location promptly to minimize downtime and inconvenience.

Maintenance and Financing

Chilled Haven offers tailored maintenance plans to keep HVAC systems efficient and reliable, alongside flexible financing options to make their services accessible. Their maintenance includes thorough inspections and routine checks to optimize system performance.

  • What maintenance plans do you offer for residential and commercial properties?

    At Chilled Haven Cooling & Heating, LLC, we offer customized maintenance plans tailored to the specific needs of both residential and commercial properties. Our maintenance plans include regular inspections, cleaning, and servicing of your HVAC systems to ensure they run efficiently and reliably throughout the year. For commercial clients, we offer comprehensive plans that include detailed inspections of all HVAC and refrigeration systems, ensuring compliance with industry standards and preventing costly downtime.

  • Do you offer financing options?

    Yes, we understand that HVAC services can represent a significant investment, which is why we offer flexible financing options to help you manage the costs. Our financing plans are designed to make it easy for you to get the services you need without financial strain. We work with reputable financing partners to offer terms that suit your budget, including low monthly payments and competitive interest rates.

  • What is included in your HVAC maintenance services?

    Our HVAC maintenance services are comprehensive and designed to keep your systems running smoothly and efficiently. Maintenance typically includes a thorough inspection of your system, cleaning of essential components such as filters and coils, lubrication of moving parts, checking and tightening electrical connections, and testing the system's operation to ensure it's functioning correctly. We recommend scheduling maintenance at least twice a year to ensure optimal performance.

System Upgrades and Replacement

Upgrading to an energy-efficient HVAC system with Chilled Haven can lower energy bills and enhance indoor comfort. They assist clients in choosing the right system based on factors like energy efficiency and advanced features, ensuring a perfect fit for their needs.

  • What are the benefits of upgrading to an energy-efficient HVAC system?

    Upgrading to an energy-efficient HVAC system offers numerous benefits, including lower energy bills, improved indoor comfort, and a reduced environmental impact. Energy-efficient systems use less energy to provide the same level of heating or cooling as older, less efficient models. Additionally, energy-efficient systems often provide more consistent temperatures, better humidity control, and quieter operation, enhancing your overall comfort.

  • How do I know if it's time to replace my HVAC system?

    There are several signs that it may be time to replace your HVAC system, including frequent breakdowns, rising energy bills, and uneven heating or cooling. If your system is more than 10-15 years old, or if the cost of repairs is more than half the cost of a new system, replacement may be the more cost-effective option. Our technicians can evaluate your system and provide expert advice on whether repair or replacement is the best choice.

  • What should I look for in a new HVAC system?

    When selecting a new HVAC system, consider the size and capacity of the system, energy efficiency ratings, and the features offered by the system. It's important to choose a system that is appropriately sized for your home or business, as a system that is too large or too small will not operate efficiently. Look for systems with high SEER and AFUE ratings for better energy efficiency and consider additional features like programmable thermostats and variable-speed motors.

Air Quality and Scheduling

Chilled Haven improves indoor air quality through regular maintenance and advanced purification systems like UV light purifiers. Scheduling services is easy, with options to book online or by phone for timely repairs, maintenance, or installations.

  • How can I improve the air quality in my home or business?

    Improving indoor air quality is essential for creating a healthy and comfortable environment. Regular maintenance of your HVAC system, using high-quality air filters, and incorporating air purification systems such as air scrubbers and UV light purifiers can significantly enhance air quality. Maintaining proper humidity levels and ensuring adequate ventilation also helps reduce indoor pollutants and improve overall air quality.

  • How do UV light purifiers work, and are they effective?

    UV light purifiers work by emitting ultraviolet light that kills bacteria, viruses, and mold spores in the air. These purifiers are installed within your HVAC system, where they disinfect the air as it passes through the system. UV light purifiers are highly effective at reducing the presence of harmful microorganisms in your indoor air, contributing to a healthier living or working environment.

  • How can I schedule a service with Chilled Haven Cooling & Heating, LLC?

    Scheduling a service with us is easy and convenient. You can fill out our online service request form or call our customer service team directly. Our friendly representatives will work with you to find a time that fits your schedule, whether you need an emergency repair, routine maintenance, or a consultation for a new installation. We strive to make the scheduling process as seamless as possible, ensuring you get the HVAC services you need when you need them.

A white background with a few lines on it

Still Have Questions? We’re Here to Help!

If you still have questions about our HVAC services, we're here to assist you. At Chilled Haven Cooling & Heating, LLC, our team of experts is ready to provide clear, detailed answers to all your HVAC-related concerns, whether you're a homeowner or a business owner in Phoenix, AZ. Contact us today to ensure your heating, cooling, and air quality needs are fully met with reliable, professional service.

Contact Us
A white background with a few lines on it
Share by: