Chilled Haven Cooling & Heating, LLC Privacy Policy
Introduction
This Privacy Policy outlines Chilled Haven Cooling & Heating, LLC ("we," "our," or "the Company") practices with respect to information collected from users who access our website at www.chilledhavencooling.com, or otherwise share personal information with us (collectively: "Users").
Grounds for Data Collection
Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter "Personal Information") is necessary for the performance of our contractual obligations towards you, providing you with our services, protecting our legitimate interests, and complying with legal and financial regulatory obligations to which we are subject.
When you use the Site, you consent to the collection, storage, use, disclosure, and other uses of your Personal Information as described in this Privacy Policy.
We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.
What Information We Collect?
We collect two types of data and information from Users:
- Non-personal Information: Un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site. This may include aggregated usage information, technical information transmitted by your device, including software and hardware information, and your activity on the Site.
- Personal Information: Individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. This includes:
- Device Information: Geolocation data, IP address, unique identifiers (e.g., MAC address and UUID), and other activity-related information.
- Registration Information: Details such as full name, email address, and physical address when you register on our Site.
How Do We Receive Information About You?
We receive your Personal Information from various sources:
- When you voluntarily provide personal details to register on our Site.
- When you use or access our Site in connection with our services.
- From third-party providers, services, and public registers (e.g., traffic analytics vendors).
What Information We Collect?
We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.
We may use the information for the following:
- Communicating with you: Sending notices regarding our services, providing technical information, and responding to customer service issues.
- Marketing: Keeping you informed of our latest updates and services.
- Advertisements: Serving you advertisements when you use our Site.
- Statistical and Analytical Purposes: Improving the Site and our services.
In addition to the uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies, and subcontractors for purposes such as hosting and operating our Site, storing and processing information, and performing research, diagnostics, or analytics.
We may also disclose information if we have a good faith belief that disclosure is necessary to comply with legal obligations, enforce our policies, investigate illegal activities or security issues, or collaborate with law enforcement.
User Rights
You may request to:
- Receive confirmation of whether personal information concerning you is being processed, and access your stored personal information.
- Receive a copy of personal information you directly provided to us in a structured, commonly used, and machine-readable format.
- Request rectification or erasure of your personal information.
- Object to the processing of your personal information by us.
- Request to restrict processing of your personal information.
- Lodge a complaint with a supervisory authority.
Please note these rights are not absolute and may be subject to our legitimate interests and regulatory requirements. For more information or to exercise your rights, please contact our Data Protection Officer (“DPO”) using the details provided below.
Retention
We will retain your personal information as long as necessary to provide our services and comply with legal obligations. Retention periods consider the type of information and its purpose, ensuring outdated information is destroyed promptly. We may rectify or remove incomplete or inaccurate information at any time.
Cookies
We and our trusted partners use cookies and other technologies on our Site.
Cookies include:
- Session Cookies: Temporarily stored during a browsing session and deleted when the browser is closed.
- Persistent Cookies: Saved on your device for a fixed period and used for repeat visits.
- Third-Party Cookies: Set by third-party services (e.g., analytics companies).
Cookies do not contain information that personally identifies you, but Personal Information we store may be linked to cookie information. Disabling cookies may limit your online experience and the Site’s functionality.
We use “Google Analytics” and "Microsoft Clarity" to collect information about your use of the Site, such as frequency of access and visited pages. We use this information solely to improve our Site and services.
Third-Party Collection of Information
This Privacy Policy only addresses the use and disclosure of information we collect from you. Other sites and third parties have their own privacy practices, which we encourage you to review.
How Do We Safeguard Your Information?
We take great care in implementing and maintaining the security of the Site and your information, using industry-standard procedures and policies to prevent unauthorized use. However, we cannot guarantee the security of your information.
Transfer of Data Outside the EEA
We may transfer your data to countries outside the EEA with adequate levels of data protection or under legal agreements ensuring such protection.
Advertisements
We may use third-party advertising technology to serve advertisements on the Site, using information about your use to serve relevant ads. You may opt-out of third-party ad networks through the NAI or DAA.
Marketing
We may use your Personal Information for marketing purposes, sending promotional materials we believe may interest you. You may unsubscribe from marketing communications, but we may still send important service-related emails.
Corporate Transaction
We may share information in the event of a corporate transaction. The transferee or acquiring company will assume the rights and obligations described in this Privacy Policy.
Minors
The Site is not designed for children. We do not knowingly collect Personal Information from minors without parental consent. If you become aware that a child has provided us with Personal Information, please contact us.
Updates or Amendments to This Privacy Policy
We reserve the right to amend this Privacy Policy periodically. Material changes will be effective immediately upon display of the revised Privacy Policy. Your continued use of the Site constitutes your acknowledgment and consent to such amendments.
How to Contact Us
For general questions or more information about the Site or the information we collect, contact us at Info@ChilledHavenAir.com
Last Modified: 8/16/24
